Mar 31

After last Friday’s events and my letter of complaint on Sunday the wait for a response ended this morning. Here goes…

Dear Mr Handy

Thank you for contacting us regarding your visit to one of our restaurants. I am very sorry to learn of your disappointment on this occasion.

In order for us to carry out a full investigation, I would be very grateful if you could clarify what item was given to you instead of a Toasted Spicy Veggie Deli and whether it was packaged in a Toasted Spicy Veggie Deli wrapper.

I look forward to hearing from you soon.

Regards etc.

So it’s the wrapper that’s important then, not the customer service? I replied thus:

Hello,

I am not sure exactly what type of Deli it was, but it was a chicken one. The wrapper was not, I observed afterwards, a Veggie Deli wrapper but did not say ‘chicken’, just 6 letters which unfortunately I can not remember at this time. I acknowledge that had I not been sat in a dark car I probably would have seen that it didn’t say ‘veggie’ on the wrapper and checked carefully before eating, but I tend to trust that I’ll be given what I ask for.

The main point of my complaint however is that when I was given the wrong item no one seemed to be bothered about this and no apology was offered. What would have happened if I had been allergic to an item in the chicken deli? Do your staff randomly hand out pork products to Muslims? I doubt it – so why do they hand out meat products to vegetarians? I have been vegetarian for over 20 years and to have found myself with a mouthful of chicken was extremely distressing – and the staff I dealt with on Friday night just did not care.

Regards, etc.

An hour later this arrives in my inbox:

Dear Mr Handy

Thank you for contacting us about the Swavesey restaurant. I was sorry to learn of your disappointment.

The Swavesey restaurant is franchised to Mark Richards.   As the owner, he is responsible for any customer feedback relating to his business.   I will therefore forward your contact details to Mark Richards who will ensure your comments are responded to.

Again, thank you for taking the time and trouble to contact us.

Regards, etc.

And so it would appear that if the issue was chicken put in a veggie wrapper it’s a matter for McDonalds, but if it’s just the wrong item handed out and rubbish customer service it’s nothing to do with them. It’ll be interesting to hear what Mark Richards has to say on the matter but I fear (perhaps wrongly) that now it’s no longer a McDonald’s central office issue that it’ll end with silence. If I’m wrong, and I hope I shall be, I’ll let you know…

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Mar 28

As copied from a letter of complaint I have just sent:

26/3/2009 – McDonalds @ Cambridge A14 Services.

At the above McDonalds I requested a large Toasted Deli Spicy Veggie Sandwich meal. I was asked to wait for 3-4 minutes for the Spicy Veggie Sandwich to be prepared. I waited and was handed my meal in a bag. I returned to my car and started to eat my meal. Due to the time of day it was dark and I could not see what I was eating – I trusted that the staff at McDonalds had provided me with what I had requested. On biting into the ‘Spicy Veggie Sandwich’ I was horrified to find that it was in fact a Chicken Deli Sandwich. I have been a vegetarian for over 20 years and on having a mouthful of chicken I felt both emotionally upset and physically sick. I immediately returned the Chicken Deli Sandwich to the restaurant to be greeted with a shrug and a query as to whether I had actually ordered a Spicy Veggie Sandwich. (As a vegetarian for over half my life I don’t ever find myself saying ‘chicken’ when I mean ‘veggie’!) There was no apology at all. Just that shrug followed by an indication that they would make me a Spicy Veggie Sandwich and that I would, as usual, have to wait another 3-4 minutes. 5 minutes later my Spicy Veggie Sandwich arrived with a mumbled and, frankly, insincere sounding “sorry about the wait” which was anyway more of a sigh than a sentence. Still, importantly, no apology for providing a vegetarian who had requested a Spicy Veggie Sandwich with a chicken one though – I don’t think they cared. Having had a mouthful of chicken for the first time since 1989 I wasn’t in the right frame of mind to pursue the matter further at the time but I was, and am, furious that McDonalds served me chicken when I am a vegetarian buying (the only) vegetarian option and none of its staff seemed in any way bothered enough to offer even a basic apology. It’s not the customer service I expect from a dodgy mobile fry-up trailer, let alone from a company who trumpets their supposedly excellent customer service.

I shall publish any response I receive from them here.

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Mar 02

The Premiership Position Predictor 09-10 Rolling Score Chart has been updated and largely thanks to West Ham’s rise up the table we have a new leader!

1st – Karl (0.965)
2nd – Steve (0.947)
3rd – Tom (0.935)
4th – Colin (0.932)
5th – Carmine (0.904)

When you update the table positions you realise how little the teams move month on month but they still make a big difference. Big gains this month for Steve & Carmine, with Tom slipping and Murph dropping out of the Top 5.

Special mention must go to Mark whose score of 0.011 is as near to perfectly inaccurate as you can get! That’ll teach him to discriminate against the south.

There’s not long to go now – just 11 games left for that £20 Cambridge United Club Shop Voucher prize to be won or lost…

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Feb 09

Thanks to Colin, Tom, Steve & Murph who got their ‘Swap January’ swaps in. Only the five of this year making changes, but what changes they were…

The Premiership Position Predictor 09-10 Rolling Score Chart has been updated and the changes are notable.

Before ‘Swap January’ the running order was: Karl, Steve, Colin, Tom, Carmine.

Now…now it’s all change and incredibly close:

1st – Tom (0.940)
2nd – Karl (0.938)
3rd – Murph (0.931)
4th – Colin (0.919)
5th – Steve (0.908)

When you consider that it’s based on a correlation so getting it perfect will give a score of 1 – aren’t we doing well!

Still up to 14 games to go for some teams yet this season so there’s plenty of time for these scores to change. Who will win the £20 Cambridge United Club Shop voucher? All very exciting. Or something. :)

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Jan 17

Blueberries are lovely. I don’t care if they’re a superfood or not because they are fantastic eaten raw and they’re fantastic in a muffin. In fact, they’re fantastic with everything and I’d eat them every day if I could.

Which makes it all the more astonishing that Birt & Tang’s Blueberry Herbal Tea is so breathtakingly nasty. What do they do to make the wonderfully sweet & delicate flavour of the blueberry disappear to the extent that it becomes utter skank?

If ever you’re tempted, as I was, just don’t…

(I must stress that other Birt & Tang’s herbal teas may be very nice, but I personally don’t know because I’ve never got past this one…)

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Dec 31

So here we are, on the brink of 2010 and at the half-way point of the 2009-10 football season!

The scores in the Premiership Position Predictor 2009-10 at this point are:

1st – Karl (0.890)
2nd -  Steve (0.845)
3rd – Colin (0.836)
4th – Tom (0.830)
5th – Carmine (0.794)
6th – Laura (0.770)
7th – Gay (0.746)
8th – Alex (0.741)
9th – Murph (0.723)
10th – Hannah (0.281)
11th – Louise (0.089)
12th – Mark (0.045)

So (nearly) all very close and with much to play for…especially as tomorrow sees the start of “Swap January”!

“Swap January”? It’s all very simple.

Take a look at the Premiership Position Predictor 09-10 Rolling Score Chart and look for teams you misjudged. You might have been caught out by Tottenham & Birmingham’s great positions or by Liverpool & West Ham’s struggles – now’s your chance to put it right.

You have until January 31st to e-mail me or leave a comment below stating which two team positions you’d like to swap. I’ll then swap them and the new prediction will stand until the end of the season. You can only swap 2 teams and once you’ve swapped you can’t swap back!

To clarify, if you originally predicted that Portsmouth would finish mid-table, say 11th, and Sunderland would end up in 19th place you can swap them and your new prediction will be for Sunderland to finish 11th and Portsmouth 20th. All other positions will stay the same.

You may think it’s not much but Murph won last time largely because of a clever swap in January – it can make all the difference.

Take your time (I swapped on January 3rd last time and regretted it!) as you’ve got until the 31st January, and good luck in “Swap January”!

PS: Any questions about “Swap January” – just ask! :)

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Dec 22

Here we go then…desperately trying to rein in my Pseuds Corner tendencies I present my top 15 albums of the noughties.

From the bottom…

15. the_darkness_permission_to_landPermission To Land by The Darkness (2003)

This sneaks in for two reasons: because 15 is a better number for a ‘top albums’ list than 14 and because it makes me smile. “Get Your Hands Off My Woman”, “Growing on Me”, “I Believe in a Thing Called Love” and “Love Is Only a Feeling” are all great songs and if this album’s here because they’re propping the rest up then so be it!

kate_bush_aerial14. Aerial by Kate Bush (2005)

I confess that this is an album I listen to when I want to listen to something that I don’t have to listen to. Much of it is beautiful and yet much of it fades before pushing itself into your consciousness. As such then, an album that’s good to do paperwork to but which also keeps offering little joys if you listen properly.

pulp_we_love_life13. We Love Life by Pulp (2001)

We Love Life was a bit of a flop and ended up being Pulp’s last album but there are some great songs on here and emotionally it hangs together really well. Scott Walker’s production is great and Jarvis Cocker’s lyrics seem to be more personal (as with This Is Hardcore) than just naff social commentary.

the_avalanches_since_i_left_you12. Since I Left You by The Avalanches (2000)

Consisting of over 3500 samples Since I Left You is a reminder that sampling can be great and a joy to listen to again and again. In addition, it was also pointed out by a good friend of mine that at exactly an hour long (with no breaks) it’s a great album to do household jobs to!

marillion_anoraknophobia 11. Anoraknophobia by Marillion (2001)

Anoraknophobia was a return to form following Marillion’s late-90s output. Personally, there are songs here that particularly resonate: Quartz could have been written for a particular professional relationship I was enduring at the time, and setting off on a tour of the world listening to Map Of The World was goose bump inducing.

guillemots_through_the_windowpane10. Through The Windowpane by Guillemots (2006)

I listen to Made-Up Lovesong #43 and Trains To Brazil a lot, but there’s also Little Bear and the beautiful If The World Ends here to savour. Like Aeriel above it’s not an album I listen to a lot in its entirety as it’s one for quiet times but when I do it’s a pleasure. This decade’s Graceland then…

the_kooks_inside_in_inside_out9. Inside In Inside Out by The Kooks (2006)

Hmmm… I’m not sure what to say about this one. It’s just a lot of fun and I’m constantly surprised that the songs I like on here keep going right to end of the album! One for the car and for singing along to – if Through The Windowpane is this decade’s Graceland this is Kick. Moving on…

lily_allen_alright_still8. Alright Still by Lily Allen (2006)

I love Lily Allen. She writes great songs with great lyrics and is fun with a barbed edge. Alright Still is also about as close to Ska as I can bear to get! Another one for singing along to in the car. Alright Still was a soundtrack to our holiday in Hungary and, for me, ushered in 2007 as Year of the Horn.

fleetwood_mac_say_you_will7. Say You Will by Fleetwood Mac (2003)

This came out whilst I was in the process of leaving Seychelles and led to my first ever live gig (aged 29 – I know!) watching the Mac in Los Angeles-not a bad place to start! It’s a bit long at 18 songs and I tend to skip some of the Stevie tracks but there is much magic here and several songs that are still very special to me.

the_jeevas_12346. 1 2 3 4 by The Jeevas (2002)

I bet this doesn’t appear on many of these lists but music is personal and I love this. The opening track rips off (and betters?) Bowie and there are, in true Crispian Mills style, plenty of bits nicked from elsewhere. Nevertheless it’s a stripped down, sing-a-long sound that still makes me want to join a band.

robbie_williams_rudebox5. Rudebox by Robbie Williams (2006)

My Top 5 could be in a different order each day depending on my mood but today Robbie comes 5th. Rudebox is the best thing he’s done since (including?) I’ve Been Expecting You. It’s Robbie doing pop music rather than poetry-to-music and there’s so much of him in here. Plus, The 80s and The 90s are beautiful.

the_flaming_lips_yoshimi_battles_the_pink_robots4. Yoshimi Battle The Pink Robots by The Flaming Lips (2002)

Controversy! The album that includes Do You Realize?? only coming 4th! Another day though… ‘Yoshimi’ is an album that musically and lyrically can drive me to tears with its beauty. It’s difficult for me to explain how much I love this album. Just listen to it (and skip Track 4 if you must. I don’t but…)

marillion_happiness_is_the_road_essence3. Happiness Is The Road – Volume 1 : Essence by Marillion (2008)

‘Yoshimi’ has Do You Realize?? and Happiness Is The Road has the title track. It also has 9 other songs that like Innuendo & Out Of The Cradle 20 years earlier dragged my out of a pit of despair with a message of hope. “The greatest blessing that we have is the dawn of each new day.” Thank you Marillion.

the_feeling_twelve_stops_and_home2. Twelve Stops And Home by The Feeling (2006)

Nestled between albums full of deep emotional meaning comes The Feeling’s debut album. There is emotion here but it’s the music rather then lyrics that makes me love this one. Twelve songs (plus the excellent bonus track) with each as good as the last – doesn’t happen very often. They were rather good live too.

kula_shaker_strangefolk1. Strangefolk by Kula Shaker (2007)

Eight years after Peasants, Pigs & Astronauts, during which time the band split, did their own things and then re-formed with a new keyboardist, Kula Shaker popped back up with this. You can tell it follows Crispian’s stint with The Jeevas (see above) as it’s edgier and less mystical that their earlier albums, but the vibe is still all about universal love and you still know that they might like India a bit! I’ve put this first because it’s of the combination of music and lyrics. I’m a great fan of the Kula Shaker sound and this is them at their best, but lyrically too I buy into what Crispian Mills is saying. There’s social and political comment here that wasn’t seen on the earlier albums and it dovetails with how I am increasingly feeling about life, the world and everything. I’m sure people will tell me there are ‘better’ albums that have been released in the past ten years but music is subjective. To these ears and this soul Strangefolk mops up all the reasons I love music and stores them in one very enjoyable place.

And that concludes my albums of the noughties list. A quick scan of the net suggests that only one of them (Yoshimi Battles The Pink Robots) is mentioned by anyone else anywhere. Ah well…  Please feel free to tell me why I’m so out of touch with the music zeitgeist in the space provided below!

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Nov 29

Just updated the chart with all the November games played here: Premiership Position Predictor 09-10 Rolling Score Chart

The positions as they stand now are:

1st – Karl (0.845)

2nd – Steve (0.792)

3rd – Colin (0.783)

4th – Tom (0.726)

5th – Murph (0.725)

There’s a trend developing but it’s still very close and there are still a few teams (Everton? Sunderland? West Ham?) which surely won’t be where they are now come May.

Next month’s update will include details of “Swap January” so keep an eye on the two teams you wish you’d placed in opposite positions back in August.


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Nov 01

Just updated the chart after yesterday’s games (but before Man City vs Birmingham as I won’t have time later) here: Premiership Position Predictor 09-10 Rolling Score Chart

The positions as they stand now are:

Joint 1st – Colin & Karl (0.809)

3rd – Steve (0.802)

4th – Tom (0.722)

5th – Murph (0.711)

So a small group of three forming at the very top, making “Swap January” even more important for the following pack – more details on that during November’s update.


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Sep 27

Just updated the actual positions after today’s games here : Premiership Position Predictor 09-10 Rolling Score Chart

Interesting to note that Laura, who based “her” predictions on last season’s average attendances in now in 4th place!

Those positions then…

1st – Steve (0.824)

2nd – Colin (0.818)

3rd – Karl (0.806)

4th – Laura (0.752)

5th – Tom (0.750)

I’ll update it again in a couple of weeks.

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